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Real-time responses via social media are worth the investment!
I’ve just read a good article from mediapost.com called Communicating With The Always-Connected Customer. This got me thinking about some of the benefits of communicating with the always connected...
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Are they insane?! Companies step away from providing customer service via social
I’ve just read an article from marketingpilgrim.com that you can see in full here, The article discusses the fact that some US companies are moving away from providing customer service via social...
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